Terms of service

1. About Surprise Parade

Surprise Parade is an online store operated by:

MANLY, s.r.o.
Vodarenska 2011/38
058 01 Poprad
Slovakia, European Union

Company registration number: 36 457 779
Tax identification number: 2021424119
Commercial Register: District Court Prešov, Section Sro, File No. 11380/P
Email: info@surpriseparade.com

In these Terms, “Surprise Parade,” “we,” “us,” and “our” refer to MANLY, s.r.o. “You” and “customer” refer to the person or business using our website or purchasing from us.

Our store is hosted on Shopify, which provides the e-commerce platform supporting our website and checkout.

These Terms govern your use of our website and purchases made through our store. They incorporate the following policies:

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

Nothing in these Terms excludes or restricts mandatory consumer rights.

2. Using Our Website

You must have the legal capacity required to enter into a purchase contract. If you are buying on behalf of a business or another person, you must have authority to do so.

Children may browse our website only with appropriate adult supervision. Purchases must be made by an adult or otherwise lawfully authorized person.

You agree to use our website and products lawfully and in accordance with these Terms.

You must not:

• Submit fraudulent orders or knowingly provide misleading information.

• Use payment details without authorization.

• Upload malware or interfere with website security.

• Attempt to access another customer’s account or personal information.

• Use our content in ways that infringe intellectual property rights.

• Harass or threaten our team or other users.

We may restrict access where reasonably necessary to address fraud, security risks, unlawful conduct, or a material breach of these Terms. Restrictions do not remove rights relating to existing purchases.

3. Customer Information and Accounts

Provide accurate and complete information when placing an order or creating an account, including your email address and delivery details.

If information changes or you discover an error, contact info@surpriseparade.com promptly.

You are responsible for protecting your account credentials and notifying us of suspected unauthorized access.

If incorrect or incomplete delivery information causes a problem, we will work with you to resolve it. Any additional charges must be reasonable, legally permitted, and explained before you agree to them.

You do not need to create an account unless a particular feature or checkout option requires one.

4. Product Information and Availability

We sell gifts, gadgets, toys, home accessories, seasonal decorations, and other products described in our store.

We aim to provide accurate descriptions, specifications, photographs, and availability information.

Product colors may look different depending on your screen and display settings. Photographs may include props or accessories that are not supplied; check the product description for what is included.

These points do not excuse a material difference between the goods delivered and their description or advertised characteristics.

Products may have limited availability. We may update our range or discontinue products, but changes do not automatically alter an accepted order.

Any age recommendations, safety warnings, compatibility requirements, or care instructions provided with a product must be followed.

5. Placing an Order and Contract Formation

Before submitting an order, you can review the selected products, quantities, delivery information, and total price.

Submitting an order constitutes an offer to purchase the selected goods. By completing checkout, you acknowledge the obligation to pay the displayed total if we accept your order.

A purchase contract is formed when we send an email confirming our acceptance of your order. An automated message that only acknowledges receipt, without accepting the order, does not by itself constitute acceptance.

We may contact you to clarify missing information or verify payment details before accepting an order.

Please review your confirmation and report any discrepancy to info@surpriseparade.com.

We may decline an order before acceptance for legitimate reasons, including unavailable stock, unsuccessful payment, delivery restrictions, suspected fraud, or a material listing error.

If an accepted order cannot be fulfilled, we will explain the situation and provide any remedy required by law. We will not substitute products or increase the agreed price without your consent.

Payments collected for canceled items will be refunded to the original payment method without undue delay.

6. Prices, Currency, and Taxes

Prices are normally displayed in US dollars (USD) unless another currency is selected or indicated.

The checkout shows the applicable order total, including shipping charges and taxes collected by us, before you complete payment. Prices include taxes where required by applicable law.

International orders may be subject to import duties, taxes, or customs clearance charges that have not been collected at checkout. Any recipient-paid charges must be disclosed before purchase as required by law.

Details are provided in our Shipping Policy.

Prices and promotions may change for future purchases. A later price change does not alter the agreed price of an accepted order.

If we identify a material pricing error, we will contact you rather than charge an additional amount without permission. Any cancellation or correction remains subject to applicable law.

7. Payments

Payment methods available for your order are displayed at checkout. These may include payment cards processed through Stripe, PayPal, or other supported providers.

You authorize the applicable payment provider to process the amount shown at checkout and confirm that you are entitled to use the selected payment method.

Payment providers may apply their own terms, security checks, currency conversion rates, or fees. Review these where relevant.

We may delay dispatch while payment or a reasonably necessary fraud check remains incomplete.

Payment credentials are handled through the relevant payment services. Do not send full card numbers, security codes, or account passwords to us by email.

8. Discount Codes and Promotions

Discount codes and promotional offers are subject to the conditions stated when they are issued. These may include expiry dates, eligible products, minimum spending requirements, and restrictions on combining offers.

Codes must be entered before payment unless the offer expressly provides otherwise.

A promotional code has no cash value unless its terms or applicable law state otherwise. Purchasing previously does not automatically create an entitlement to future discounts.

If goods purchased at a discount are returned, the refund is based on the amount actually paid for those goods, subject to applicable law.

Conditions applying to bundle discounts or partial returns will be disclosed with the relevant offer.

9. Processing, Shipping, and Delivery

Orders are normally processed within 1–2 days. Processing is separate from the estimated shipping time.

Available destinations, delivery charges, free-shipping conditions, and estimated transit times are explained in our Shipping Policy.

We may fulfill orders from different locations according to stock availability. Our fulfillment network includes locations in Europe and East Asia, including Slovakia, Singapore, Hong Kong, and China.

Multi-item orders may arrive in separate parcels and on different dates. Splitting an order does not eliminate applicable customs duties or taxes.

Tracking information is sent by email after dispatch. You can follow available updates through our Order Tracking page.

Delivery estimates may be affected by carrier disruptions, public holidays, weather, customs procedures, or other circumstances. These estimates do not override an agreed delivery deadline or statutory delivery rights.

Where applicable consumer law requires delivery within 30 days unless another period has been agreed, that requirement applies. If delivery is late, you may have the right to provide an additional reasonable deadline and cancel if delivery still does not occur. In circumstances specified by law, cancellation may be available without granting an additional period.

We remain responsible for arranging an appropriate resolution where a parcel is lost or goods are damaged before delivery, subject to applicable law.

10. Receiving Your Order

Check your parcel and its contents when reasonably possible after delivery.

If you notice damage, a missing item, or an incorrect product, contact info@surpriseparade.com promptly, preferably within 48 hours, with your order number and supporting photographs or video where available.

Keep the packaging until we have reviewed the issue.

Signing for a delivery or accepting a parcel with visible packaging damage does not, by itself, remove your statutory rights.

Where consumer law applies, the risk of loss or damage generally passes when you or a person designated by you takes physical possession of the goods. Exceptions may apply where you independently appoint a carrier not offered by us.

If delivery fails because you are unavailable or the address is incorrect, contact us so we can discuss the available options. Any redelivery costs or deductions remain subject to applicable law.

11. Canceling an Order

To request cancellation before dispatch, email info@surpriseparade.com immediately and include your order number.

Once a parcel has been handed to the carrier, we may be unable to stop delivery. You can then use the applicable return or withdrawal procedure.

This operational limitation does not prevent you from notifying us of a statutory withdrawal before delivery where that right applies.

Refusing delivery or leaving a parcel uncollected does not necessarily constitute a valid withdrawal notice. Please communicate your decision clearly.

12. Our Voluntary 30-Day Return Offer

We accept eligible return requests made within 30 days of delivery, subject to our Return & Refund Policy.

Under this voluntary offer, goods must generally be unused, undamaged, in their original packaging, and complete with supplied accessories and components.

Customers pay return shipping for change-of-mind returns and exchanges. Necessary return costs for confirmed faulty or incorrectly supplied goods are covered by us.

Contact us before dispatch so we can provide the appropriate return address. The address on the original parcel may not be the correct return location.

Refunds are made to the original payment method unless another arrangement is lawfully agreed.

Our voluntary return conditions do not replace statutory withdrawal rights or remedies for defective goods.

13. Statutory Right of Withdrawal

Where EU consumer withdrawal rules apply, you may withdraw from an eligible online purchase within 14 days after delivery, without giving a reason.

Notify us by sending a clear statement to info@surpriseparade.com. You may also use the online withdrawal function provided on our website where applicable.

Return the goods within 14 days after notifying us of your withdrawal.

You bear the direct return shipping costs for a change-of-mind withdrawal where this was disclosed before purchase. This does not apply to necessary return costs arising from a confirmed fault or our delivery of an incorrect item.

You may inspect goods as necessary to establish their nature, characteristics, and functioning. You are responsible only for diminished value resulting from handling beyond what is necessary for that purpose.

For withdrawal from a complete order, we reimburse payments received, including our least expensive standard delivery charge. Additional charges for a premium delivery option are not refundable.

Reimbursement is made without undue delay and no later than 14 days after receiving your withdrawal notice. We may withhold it until we receive the goods or evidence of return dispatch, whichever occurs first.

Legal exceptions may apply to products such as clearly personalized goods, rapidly perishable goods, or sealed goods unsuitable for return for health or hygiene reasons once unsealed. Relevant exclusions will be disclosed before purchase.

Further details appear in our Return & Refund Policy.

14. Faulty Goods and Legal Guarantees

Products must comply with the purchase contract, their description, and applicable legal requirements.

Where Slovak or EU consumer conformity rules apply, you benefit from the applicable statutory protection, generally covering defects that become apparent within two years of delivery, subject to the relevant legal conditions.

Depending on the circumstances and applicable law, remedies may include repair, replacement, a price reduction, or termination of the purchase contract with a refund.

Any additional commercial warranty is separate from these statutory rights.

To report a fault, email info@surpriseparade.com with your order number, a description, and available supporting evidence. We will explain the next steps and any necessary inspection or return arrangements.

A statutory defect claim does not require goods to be unused or in their original packaging.

Damage caused solely by misuse, accidents, unauthorized modification, or failure to follow appropriate care instructions is not a product defect. However, an exclusion does not apply where the problem results from an underlying defect or inaccurate instructions.

We will provide acknowledgments, explanations, and remedies within the periods required by applicable law.

15. Product Safety and Appropriate Use

Use products only for their intended purposes and follow the supplied instructions, safety warnings, and age recommendations.

Adult supervision may be required for toys or other products intended for children. Small parts, batteries, electrical components, and similar features may require particular care.

If a product appears unsafe or develops an unexpected safety issue, stop using it and contact info@surpriseparade.com.

Nothing in this section limits our obligations concerning product safety or defective products.

16. Intellectual Property

The Surprise Parade name, logo, website design, text, graphics, photographs, and other store materials are owned by us or used with appropriate authorization.

You may browse the website and use its content for personal shopping purposes.

You may not reproduce, sell, distribute, or commercially exploit protected materials without permission, except where permitted by law.

Rights in third-party trademarks and materials remain with their respective owners.

17. Reviews, Photos, and Other Submissions

If you choose to submit a public review, product photo, or similar contribution, you confirm that you have the necessary rights and that it does not unlawfully infringe another person’s rights.

You retain ownership of your content. You grant us a non-exclusive, royalty-free permission to display and reproduce it in connection with the store feature or purpose for which you submitted it.

Any use requiring additional permission, including certain advertising uses, will be subject to that permission.

Private customer support messages are not treated as public reviews simply because you send them to us.

We may remove unlawful, abusive, fraudulent, irrelevant, or rights-infringing submissions. Reviews must reflect genuine experiences and must not mislead other customers.

Personal information included in submissions is handled according to our Privacy Policy.

18. Third-Party Services and Links

Our store may include payment services, tracking tools, integrations, or links supplied by third parties.

Their services may be subject to separate terms and privacy notices. Review those documents before using optional features or submitting information directly to another provider.

We do not control independent third-party websites. However, using a service provider to fulfill our obligations does not remove our own responsibilities to you.

19. Personal Information and Marketing

Our collection and use of personal information are explained in our Privacy Policy.

Placing an order does not, by itself, constitute consent to every form of marketing or optional tracking.

Where consent is required, it is requested separately. You can unsubscribe from promotional emails using the link included in those messages.

Necessary order and service communications may still be sent.

For privacy requests, contact info@surpriseparade.com.

20. Website Availability and Liability

We take reasonable steps to keep our website functional and its information accurate. Temporary outages, maintenance, technical errors, or interruptions may nevertheless occur.

General website features are provided subject to availability. This does not exclude obligations concerning accepted orders, product descriptions, legal guarantees, or statutory remedies.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including liability for fraud or other matters protected by mandatory law.

For business customers, and only to the extent permitted by law, we exclude liability for indirect or consequential commercial losses, including lost profits or business interruption.

You remain responsible for losses you cause through unlawful conduct or a breach of these Terms to the extent established by applicable law. No blanket obligation to reimburse every third-party claim is imposed on consumers.

21. Events Outside Our Reasonable Control

Events such as natural disasters, serious transport disruption, war, or government restrictions may prevent or delay performance.

If an affected order cannot be fulfilled as agreed, we will inform you and explain the available options.

Such events do not automatically remove your rights to cancel or obtain a refund where those rights arise under applicable law.

22. Complaints and Alternative Dispute Resolution

Send complaints to info@surpriseparade.com, including your order number and the resolution you are seeking.

We aim to resolve concerns directly and fairly.

Where Slovak consumer alternative dispute resolution rules apply, you may submit a request to a competent ADR body if we reject your request for redress or do not respond within 30 days after it was sent, subject to the applicable eligibility requirements.

Information is available from the Slovak Trade Inspection — Alternative Dispute Resolution.

Additional European consumer redress information is available through the European Commission’s Consumer Redress portal.

ADR does not remove your right to seek a remedy through the competent courts.

23. Governing Law and Jurisdiction

These Terms and purchase contracts are governed by the laws of the Slovak Republic.

For consumers, this choice does not deprive you of mandatory protections applicable under the law of your country of habitual residence where relevant conflict-of-law rules provide those protections.

Court jurisdiction is determined by applicable law. These Terms do not require consumers to bring proceedings exclusively in Slovakia where they are legally entitled to bring a claim elsewhere.

Business purchases are subject to the applicable rules governing commercial contracts. Consumer-specific protections do not apply to business customers unless the law provides otherwise.

24. Changes, Severability, and the Agreement

We may update these Terms for future purchases or website use. The revised version will be published here with an updated date.

The Terms applicable when your purchase contract was concluded continue to govern that order, unless a lawful change is expressly agreed.

If a provision is invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law. Mandatory legal rules replace any conflicting provision.

A delay in enforcing a right does not automatically waive it.

These Terms, the policies incorporated above, the relevant product information, and your accepted order form the agreement for your purchase. Nothing in this clause excludes binding pre-contractual information or representations that applicable law requires us to honor.

25. Contact Information

For questions about these Terms, orders, deliveries, or returns, contact:

Surprise Parade — operated by MANLY, s.r.o.
Vodarenska 2011/38
058 01 Poprad
Slovakia, European Union

Company registration number: 36 457 779
Tax identification number: 2021424119
Commercial Register: District Court Prešov, Section Sro, File No. 11380/P

Email: info@surpriseparade.com
Website: www.surpriseparade.com

The registered office is our business correspondence address. For product returns, contact us first to obtain the correct return address for your order. This does not restrict any statutory right to make a valid notice or claim.