Shipping policy
At Surprise Parade, we carefully prepare every order and provide tracking so you can follow your delivery.
1. Order Processing
Orders are normally processed within 1–2 days. During this time, we verify your order, prepare and package your items, and arrange collection by the carrier.
Processing time is additional to the estimated delivery times listed below.
2. Cancellations
If you need to cancel an order, email info@surpriseparade.com immediately and include your order number.
We can cancel an order before it has been dispatched, usually within 24 hours of placing the order. Once the parcel has been handed to the carrier, we cannot stop its delivery.
If your order is already on its way, you may request a return after delivery under our 30-day Return & Refund Policy.
These arrangements do not restrict any applicable statutory cancellation or withdrawal rights.
3. Tracking Your Order
A shipping confirmation containing your tracking number will be emailed to you after dispatch.
Follow your parcel here: Track Your Order
If you cannot find your confirmation email, check your spam, junk, or promotions folder. You can also add info@surpriseparade.com to your safe senders list.
Tracking updates may not appear immediately after a shipping label is created.
4. Standard Shipping
Free standard shipping is available on orders of $99 USD or more.
Orders below this threshold are subject to the applicable shipping charge. Available delivery options and charges are displayed at checkout before payment.
All orders are dispatched using insured shipping.
Shipping Rates and Estimated Delivery Times
The rates below apply to standard shipping before the free-shipping threshold is met. Delivery estimates begin after dispatch and exclude order processing.
| Destination | Postal Service | Shipping Cost (USD) | Estimated Delivery |
|---|---|---|---|
| United States | USPS | $5.99 | 6–14 days |
| Canada | Canada Post | $6.99 | 8–16 days |
| United Kingdom | Royal Mail | $6.99 | 6–12 days |
| Australia | Australia Post | $7.99 | 10–18 days |
| New Zealand | New Zealand Post | $8.99 | 10–18 days |
| France | La Poste | $6.99 | 6–14 days |
| Germany | DHL Paket | $6.99 | 6–14 days |
| Italy | Poste Italiane | $6.99 | 6–16 days |
| Ireland | An Post | $7.99 | 8–18 days |
| Belgium | Bpost | $6.99 | 6–12 days |
| Netherlands | PostNL | $6.99 | 6–12 days |
| Spain | Correos | $6.99 | 8–16 days |
| Switzerland | Die Post | $12.99 | 8–16 days |
| Sweden | PostNord | $7.99 | 8–18 days |
| Mexico | MailAmericas | $5.99 | 10–22 days |
| Brazil | Correios | $5.99 | 10–18 days |
| Israel | Israel Post | $7.99 | 10–18 days |
| Hong Kong | SF Express | $5.99 | 6–12 days |
| Japan | Japan Post | $6.99 | 10–16 days |
| South Korea | ePost | $5.99 | 10–18 days |
| Singapore | Singapore Post | $8.99 | 8–14 days |
| Pakistan | Pakistan Post | $5.99 | 12–22 days |
| United Arab Emirates | Emirates Post Group | $12.99 | 8–14 days |
| Saudi Arabia | Saudi Post | $12.99 | 8–14 days |
Other Destinations
| Region | Shipping Cost (USD) | Estimated Delivery |
|---|---|---|
| Other European countries | $5.99 | 10–20 days |
| Other Latin American countries | $6.99 | 14–24 days |
| Other Asian countries | $5.99 | 12–22 days |
| African countries | $6.99 | 14–28 days |
Delivery times are estimates rather than guaranteed arrival dates. Carrier disruptions, peak shopping periods, public holidays, weather, and customs checks may affect delivery.
If your parcel is delayed beyond the estimated delivery period, contact info@surpriseparade.com with your order number so we can investigate. Nothing in this policy limits your rights if an order is not delivered within the legally required or agreed timeframe.
5. Currency, Taxes, and Customs
Prices are displayed in US dollars (USD) unless another currency is selected or shown.
Applicable taxes and any duties collected by us are shown or included as required by law before you complete your purchase.
For international shipments, additional import duties, taxes, or customs clearance charges may apply if they have not already been collected at checkout. Where legally payable by the recipient and disclosed before purchase as required, these charges are your responsibility.
The amount depends on the destination, the goods, and applicable customs rules. Contact your local customs authority for details.
Customs inspections can extend delivery times. If your shipment is held or requires additional information, contact us for assistance.
6. Orders Sent in Multiple Parcels
An order containing several products may arrive in separate packages, particularly when items are stocked at different warehouses or require different packing arrangements.
Packages from the same order may be dispatched or delivered on different dates. Tracking details will be provided for separate shipments where available.
Splitting an order does not, by itself, remove any applicable customs duties or taxes.
7. Dispatch Locations
We dispatch orders from the nearest available warehouse holding the required items in stock.
Our fulfillment locations include Slovakia, Poland, Singapore, Hong Kong, and China. The dispatch location depends on product availability and the delivery destination.
An order may therefore be shipped internationally even when your checkout currency is USD.
8. Shipping Support
For questions about dispatch, tracking, or delivery, email info@surpriseparade.com and include your order number.
For returns and exchanges, refer to our Return & Refund Policy.